Big Costume and Accessory sale in store Thursday 27th - Saturday 29th starts 10am

Terms and Conditions

We are Wardrobe also known as Wardrobe Costume and Wardrobe Fancy Dress and Theatre and Wardrobe Fancy Dress and Party.

Acceptance of your order and contract is only completed upon despatch of your order. Prior to that time the order may be cancelled at any time by ourselves.

You have a right to cancel your order, however if this has already been despatched then you will still receive your item even if you have cancelled the order.

Returns Policy

You are able to return any purchase or order made online subject to the following.

  • Items must be returned unused, with all original packing material within 14 working days of purchase
  • Items must be in a saleable condition or the condition they were sent out.
  • Cosmetic items such as eye accessories, wigs, makeup, and teeth must be returned unopened and unused.  Any seals on the items must be unbroken and attached as provided

Please include a copy of your email invoice with the goods and post the goods in appropriate packaging with the correct postage.

Unfortunately we are not able to refund return shipping costs and it is your responsibility to return items to us.  We would recommend using proof of delivery such as Royal Mail Signed For 1st Class. Wardrobe cannot be held responsible if your order is lost, stolen or damaged in transit.

Refunds will be made by the method or card that was used for the original purchase and will be processed as soon as possible.  Please note that your bank or credit card provider can take up to five working days to credit your account after we have notified them of a refund.

None of the above affects your statutory rights.

We will not be able to accept your order if your card is declined. We will contact you if your card is declined after you have placed your order to advise you and take new payment details but during busy periods we may not be able to do this.  Please contact us if you experience any problems when paying online unless you are advised to contact your issuing bank.

We take care to protect the confidentiality of your card and payment details and our payments are secured using PCI DSS standards and approved payment processors. Wardrobe is not liable if these details are used by third parties through no fault of our own.

Mail order items can be purchased by Cheques made payable to Wardrobe.  Please note orders are only despatched once the payment has been cleared and received. This may take up to 7 working days from  the day we receive the Cheque depending on your Bank.

All the products on the website are subject to availability.  On some occasions an item may be advertised and not held in stock.  If you have selected an item that is not held in stock we will advise you of this as soon as possible and will endeavour to do this within 24 hours of the order being placed. (subject to opening hours)

All information regarding items is as accurate as possible and we will try and provide images that accurately portray the items as well as a description.  It should be noted that some colours may appear slightly differently of which we cannot be held liable.  Images can look different or reproduce colours in different ways and due to the types of products we offer there can be small variations in colour and style.

Orders are usually processed within a 24 hour period of being accepted apart from orders received on Saturday after 1pm, Sunday and Bank Holidays.  Orders received at these times will be processed on the next available working day.

Wardrobe have no control over the goods once they are shipped and cannot guarantee that your order will arrive within the time specified by your chosen method of shipment.

Privacy Policy

We will not share your details with any other 3rd Party and will treat all personal details confidentially and securely. 

Complaints Procedure

We strive to provide the best service and products to our customers but sometimes things can go wrong and we will try and rectify these as soon as possible.  Please speak with a staff member or email enquiry@wardrobecostume.co.uk with your complaint which will be dealt with promptly. 

If you feel your complaint has not been dealt with appropriately please forward your complaint in writing to

Leslie Symondson, Director, 27 Cromwell Rd, Cambridge, CB1 3EB who will respond within 5 working days.

If you are still unhappy with how your complaint is being dealt with you can contact an Alternative Dispute Resolution (ADR) company to help resolve your issue.  We can provide details of an ADR if needed.

For online disputes the Online Dispute Resolution European Official Website platform is available for both consumers and traders.  https://ec.europa.eu/consumers/odr/

 

We are members of Mill Road Traders Association and British Costume Association.